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Revenue Generation through Best Practices and Automation

John Ryan

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Top Stories by John Ryan

Apparently, companies realize that front office solutions that help capture more buyers and understand their needs are critical to their success regardless of the recession. Hopefully, these companies are focused just as much on the process and training as the technology. CRM is a long term strategic play and should be viewed as part of a shift to a more disciplined approach to revenue management. Growth Driven by Technology Focused on Customer Retention, Analytics and On-Demand Solutions STAMFORD, Conn., July 15, 2009 — Worldwide CRM market revenue totalled $9.15 billion in 2008, a 12.5 percent increase from 2007 revenue of $8.13 billion, according to Gartner Inc. Analysts said that market growth was driven by enterprise investments in technologies focused on customer retention, analytics and on-demand solutions. “Despite financial market volatility, the worldwide CR... (more)

Gartner Sales Force Automation Ranking Is Out - The 2009 Report

The importance of automating the sales processes and capturing buyer data has perhaps never been more important.  Many organizations are finally waking up to the fact that having thousands of leads isn't as important as doing better with the leads you have.  From Gartner... What You Need to Know Despite slow sales due to the economy, organizations continue to invest in sales force automation (SFA). Gartner has not seen a drop-off in customer requests for help with vendor evaluations related to SFA. We have seen slightly more emphasis on software as a service (SaaS) due to tight ca... (more)

The Future of Cloud Computing – A Study

Recently, I became an executive advisor to Kaavo, a Cloud Applications Management software company. Kaavo is in a unique position to capitalize on the soon to be obvious need to manage applications on the cloud. It's interesting to see the cloud computing predictions and how it will change the way we work with applications. Overview A solid majority of technology experts and stakeholders participating in the fourth Future of the Internet survey expect that by 2020 most people will access software applications online and share and access information through the use of remote serve... (more)

How Do We Respond to Change? (Buyers Are People, Too.)

In the 21st century, the U.S. Labor Dept. predicts that today's learner will have over 10 jobs by the time they are 38. Being able to adapt to changing conditions in your job status and the status of your buyers is an important strength in 2009. I used to have to go to Europe quite a bit and I remember seeing this sculpture in the Louvre. This piece of art is quite beautiful and it really does make you think about how these captives must have felt. It's universal because we have all been there. The four reactions of their captivity depicted in the sculpture are revolt, hope, resi... (more)

Yammer Looks Smart - A Quick Review

Yammer is relatively new and is funded by two venture capital funds; Founders Fund and Charles River Ventures. It also is a very clever idea to get some of the instant messaging benefits of Twitter and apply them to a closed corporate environment. As a private communications tool, Yammer is effective since the user doesn’t have to spam everyone. They simply post it to their own company view of Yammer. The user can also look at profiles of other employees to learn more about them. The profile will include a photo, background information and they are working on. Just like Twitter,... (more)