Revenue Generation through Best Practices and Automation

John Ryan

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Top Stories by John Ryan

In the 21st century, the U.S. Labor Dept. predicts that today's learner will have over 10 jobs by the time they are 38. Being able to adapt to changing conditions in your job status and the status of your buyers is an important strength in 2009. I used to have to go to Europe quite a bit and I remember seeing this sculpture in the Louvre. This piece of art is quite beautiful and it really does make you think about how these captives must have felt. It's universal because we have all been there. The four reactions of their captivity depicted in the sculpture are revolt, hope, resignation and grief. We all have the power of choice over our own emotions. It's not the event that defines us, but our response to that event. A few hundred years ago when we lived in a feudalistic society or a monarchy, hope was hard to come by. But this 2009 with so many technology tools and... (more)

Micro-Blogging in the Enterprise

Over the next few months I hope to interview carefully chosen executives who I believe will have an impact on how companies optimize revenue. I was lucky enough to come across Socialcast, a young company based in San Francisco, California. I thought Tim Young to be patient, thoughtful and very tuned in to the topics of the day. He certainly has the disposition to be a visionary in this space. Here are the questions I posed to Tim and his answers. If I were an analyst at a major research firm, what category would I place Socialcast? Enterprise Social Messaging What’s the so what of ... (more)

Microsoft Dynamics CRM Grows 75 percent in 2008

Recently, Gartner reported that the overall Customer Relationship Management software business had grown 12.5 percent in 2008. But the two clear winners for growth were Microsoft and Salesforce.com at 75 percent and 42.7 percent growth, respectively. So in the middle of a downturn, Microsoft CRM grows 75 percent. If you were to take the Microsoft CRM as a separate business, you would be in revenue shock right now. How can someone grow 75 percent in this economy? The high growth is because CRM delivers the ability to get new buyers and retain existing clients. Companies are coming... (more)

The Complete A to Z List of Networking and Social Bookmarking Sites

This is the complete list of Networking and Social bookmarking sites that was a study I had broken up into three parts, but for the benefit of new readers or if you wanted the complete document, I'm posting it as one article. On the market research part of this, I used Alexa, Compete and Quantcast to reflect sometimes similar metrics and sometimes differing opinions. I put some description of these services at the end. Some of Quantcast’s estimates were rough which means the website hasn’t registered with Quantcast. The demographic profiles of the users also came from Quantcast so ... (more)

Accountant's CRM Use Just Doesn't Add Up

A recent press release by CPA firm Templeton offered some interesting data on poor CRM adoption rates by accountants. Using a strong CRM solution is a critical strategy for any firm of size that considers its relationships important to the long term success of the company. It's interesting to me how service companies that are clearly in the relationship business are willing to add costs to those relationships by not using automation. If I were a client, I would be more than a little concerned since those additional costs for inefficiencies were being pass on to me in my bills. I ... (more)